Jim Clark, owner of C & C Myers Heating & A/C, began his business as an environmental consultant. His job was to discover the source of mold, moisture and other problems and recommend what needed to be done to make life more comfortable for people suffering from the effects of allergens that had invaded their homes and businesses. Unable to provide the customer service he felt his clients deserved, he expanded his company by purchasing one heating and air contractor and then another.
Today he owns the most reliable heating and air conditioning company in the area, according to the readers of Mount Pleasant Magazine. In 2010, he bought Myers Heating and Air Conditioning from Tim Myers, who is still his service manager. Three years later, he purchased C & C Heat & Air, a 38-year-old company with roots in East Cooper.
“The owner wanted to hand over his customers to someone with integrity, someone who would take care of them,” Clark explained.
Clark and his 48 employees have changed the heating and air conditioning industry in the tri-county area.
When he started his first company, Environmental Solutions and Service, he was tasked with “finding out what was making people sick in homes and businesses.”
“We were getting referrals from ENT doctors,” he said. “But when we found what the problems were and we asked local mechanical contractors to help, the common response ‘We’ve never done it that way.’”
A board-certified indoor environmental consultant who studied mechanical engineering at North Carolina State University, Clark and his staff can now find the problems that cause sneezing, coughing and other medical issues and fix them as well.
“We test; we don’t guess. C & C Myers uses state-of-the art high-tech equipment to test the home, solve problems and offer real solutions with guaranteed results,” he said.
“It gets down to trust. We guarantee the solution. If it doesn’t work, we’ll give you your money back,” Clark stated. “It is our goal to make every customer happy, and we go the extra mile to make that happen.”
Top-notch customer service and knowledge of heating, air conditioning and building principles are important aspects of C & C Myers’ success in the tri-county area, but employees and their education also are vital to the company’s continued growth.
“We are huge into training,” Clark explained. “We have internal training twice a week. Tuesday is mechanical. I do the training on Thursday, everything from building science principles to leadership and how to handle your finances.”
“If I can help an employee be a better person, he or she is going to serve the community in a whole new way,” he added. “If employees are educated, appreciated and well-paid, they’re going to deliver ‘wow’ service.”
Speaking of serving the community, C & C Myers does its share to support its friends and neighbors. For example, following this year’s heavy rains, the company donated $100 of every flood victim’s system or duct replacement to the Trident Flood Recovery Fund.
C & C Myers Heating & A/C, the only company of its kind in the tri-county area with an environmental consultant and an engineer on staff, has been recognized by groups other than the readers of Mount Pleasant Magazine. This year, the company was cited by Inc. as one of the fastest-growing companies in the country, and Bryant Heating and Cooling Systems presented Myers with its Medal of Excellence for customer satisfaction and sales for finishing in the top five in the country.
To learn more, visit www.myersforac.com or call 881-7588.
By Brian Sherman.
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